SingleHop

Introduction

SingleHop, a web hosting provider based in Chicago, Illinois, was established in 2006 and gained recognition for its on-demand infrastructure and managed hosting services. Known for its automation-focused approach, SingleHop offered a range of hosting solutions, including dedicated servers, cloud hosting, and managed services. However, the company was acquired by INAP (Internap Corporation), and its services are now redirected to inap.com. With an average user rating of 4.8/10 based on 19 reviews, SingleHop’s reputation remains mixed, with some praising its performance while others criticize its customer support and policies.

Features

SingleHop provided a variety of hosting plans, including dedicated servers and cloud hosting, with options for both Linux and Windows operating systems. Their dedicated servers featured Intel Xeon processors, DDR2/DDR3 RAM, and SATA drives, with prices ranging from $99 to $1,340 per month. Cloud hosting plans started at $50/month, offering scalable vCPU options and unmetered bandwidth. SingleHop emphasized automation, allowing clients to manage their servers efficiently through custom control panels. The company also operated two state-of-the-art data centers in Chicago, featuring redundant power, HVAC systems, and high-speed Cisco networking.

Despite its advanced infrastructure, SingleHop faced criticism for its customer support. Some users reported slow response times and unhelpful interactions, particularly after the acquisition by INAP. Additionally, concerns were raised about the company hosting spam and scam websites, with allegations of inadequate action against such activities. While some customers appreciated the performance and reliability of SingleHop’s servers, others found the pricing and support policies to be restrictive and customer-unfriendly.

SingleHop also promoted eco-friendly hosting practices, using energy-efficient hardware and reducing power consumption in its data centers. The company claimed to use servers that consumed 30% less electricity than industry averages, aligning with its commitment to sustainability. However, these efforts were overshadowed by negative reviews highlighting issues with billing, support, and server management.

Conclusion

SingleHop offered robust hosting solutions with a focus on automation and eco-friendly practices, making it a viable option for businesses seeking dedicated servers or cloud hosting. However, its mixed reputation, particularly regarding customer support and billing practices, raises concerns for potential users. With the company now under INAP’s umbrella, it is essential to research current offerings and user experiences before committing to their services. For those in Sri Lanka seeking reliable web hosting, exploring local providers or globally recognized brands with strong customer support may be a better alternative.