FastServers

Introduction

FastServers.net, once a prominent name in the web hosting industry, has been inactive for several years. Established in 2005, the company specialized in high-end dedicated server solutions, offering customized plans for businesses and organizations. Despite its initial growth and reputation, FastServers.net faced significant criticism, particularly regarding customer support and service quality. With an average user rating of 1 out of 10 based on 3 reviews, it’s clear that the company struggled to meet customer expectations. This review explores the features, customer feedback, and overall performance of FastServers.net, providing insights for those considering web hosting options in Sri Lanka or elsewhere.

Features

FastServers.net offered a range of dedicated server plans, primarily powered by Dell PowerEdge hardware. Their services included both Linux and Windows-based servers, with options for unmanaged and managed hosting. Key features included customizable DEFCON Management Services, which allowed clients to choose from five levels of support based on their needs. The company also emphasized fast hardware setup and replacement, ensuring high server uptime and stability. Data centers were strategically located in Chicago, Cedar Falls, and Fremont, providing a robust infrastructure for hosting needs.

Despite these features, many customers reported dissatisfaction with the company’s support and communication. Reviews highlighted issues such as rude customer service, unfulfilled promises, and poor technical assistance. For example, one user mentioned that FastServers.net failed to resolve a basic server issue, leaving them stranded with a non-functional server while still being charged. Another review criticized the lack of professionalism among senior executives, citing poor communication and customer service etiquette.

FastServers.net’s pricing ranged from $198 to $2,203 per month, depending on the plan and configuration. While the company claimed to offer high-end solutions, the negative feedback suggests that the value provided did not justify the cost for many users. Additionally, the lack of promotions or discounts further limited its appeal to budget-conscious customers.

Conclusion

FastServers.net, despite its initial promise and infrastructure, ultimately fell short in delivering reliable and customer-friendly hosting services. The overwhelmingly negative reviews and lack of official responses to customer complaints highlight significant shortcomings in its operations. For those seeking web hosting in Sri Lanka or other regions, it’s advisable to explore alternative providers with better customer support and more competitive pricing.

When choosing a hosting provider, consider factors such as uptime guarantees, customer service quality, and scalability. FastServers.net’s example serves as a reminder to thoroughly research and read reviews before committing to a hosting plan. For reliable hosting solutions, look for providers with a proven track record and positive customer feedback, ensuring a smoother and more satisfying hosting experience.