Hostek

Introduction

Hostek, a web hosting provider based in Tulsa, Oklahoma, has been serving customers since 1998. With a focus on shared hosting, VPS hosting, email hosting, and domain registration, Hostek offers a range of services tailored to both personal and business needs. Despite its long-standing presence in the industry, Hostek has received mixed reviews, with an average rating of 5/10 from 16 users. This review delves into the features, reliability, and customer support of Hostek to help you decide if it’s the right hosting provider for your needs.

Features

Hostek provides a variety of hosting solutions, including shared hosting, VPS hosting, and email hosting, available on both Linux and Windows platforms. Their shared hosting plans come with RAID 10 SSD drives, unlimited MySQL and SQL Server databases, and industry-standard features like subdomains, FTP accounts, and 1-click installs. VPS hosting includes free site migration, server management, and remote access via RDP. Hostek also offers domain registration and SSL certificates, with discounts available for first-time users.

One standout feature is their 99.999% uptime guarantee, backed by redundant infrastructure and data centers in St. Louis, Ashburn, and Reading. Hostek supports multiple control panels, including cPanel, Plesk, and Helm, giving users flexibility in managing their hosting environment. However, some users have reported issues with outdated plans and promotions, which may affect the overall user experience.

Customer support is available 24/7 via email, phone, live chat, and ticket support. While Hostek claims an average response time of 5 to 45 minutes, some users have expressed dissatisfaction with the lack of timely and effective support, particularly during critical outages or technical issues.

Conclusion

Hostek offers a solid range of hosting services with competitive features like high uptime guarantees, flexible control panels, and free site migration. However, the mixed customer reviews highlight concerns about outdated plans, inconsistent support, and occasional downtime. If you’re looking for a reliable hosting provider in Sri Lanka, Hostek could be a viable option, but it’s essential to weigh the pros and cons based on your specific needs. For those prioritizing affordability and robust customer support, exploring other hosting brands in Sri Lanka might be worthwhile.