HostRocket

Introduction

HostRocket, a web hosting provider based in Clifton Park, New York, has been serving customers since 1999. With over 12,531 hosted domains and a range of services including shared hosting, VPS, dedicated servers, and colocation, HostRocket aims to deliver reliable hosting solutions. However, with an average user rating of 3.7/10 based on 11 reviews, the company has received mixed feedback from its customers. This review explores HostRocket’s features, pricing, reliability, and customer support to help you decide if it’s the right hosting provider for your needs.

Features

HostRocket offers a variety of hosting services, including shared hosting, reseller VPS, dedicated servers, and colocation. Their shared hosting plans come with unlimited bandwidth, SSD storage, and cPanel control panels. Dedicated servers are powered by Intel processors and include free RAID 1, while colocation services provide secure cabinets and DDOS protection. HostRocket also offers domain registration and web design services, making it a one-stop solution for businesses looking to establish an online presence.

Despite its extensive features, HostRocket has faced criticism for its customer support. Many users have reported slow response times and unhelpful service, particularly during server outages. Additionally, the lack of a live chat option and a non-refundable policy for its products have been points of concern for potential customers.

On the positive side, HostRocket’s servers are located in New York, ensuring low latency for users in the United States. The company also provides a 99.5% uptime guarantee, which is standard in the industry. However, some users have reported frequent downtime and server issues, which may affect the reliability of their hosting services.

Conclusion

HostRocket offers a wide range of hosting services with competitive features, making it a viable option for businesses and individuals in need of web hosting in Sri Lanka or the United States. However, the mixed customer reviews, particularly regarding customer support and reliability, suggest that potential users should weigh their options carefully. If you prioritize fast servers and a variety of hosting plans, HostRocket might be worth considering. But if reliable customer support and uptime are critical for your business, you may want to explore other hosting providers in Sri Lanka or globally.

For those seeking affordable and reliable web hosting in Sri Lanka, HostRocket’s pricing, starting at $11.98/month, is competitive. However, the lack of promotions or discounts may deter budget-conscious users. Overall, HostRocket is a decent choice for hosting, but improvements in customer service and reliability could significantly enhance its reputation.