Incero

Introduction

Incero, a web hosting provider based in Texas, United States, was established in 2015 and offered services such as dedicated servers, colocation, and domain registration. Despite hosting over 13,000 domains, the company has since become inactive and is now redirected to Hivelocity.net. Incero’s customer reviews and overall reputation paint a concerning picture, with an average rating of 1 out of 10 based on 2 user reviews. This post provides an in-depth look at Incero’s features, customer feedback, and its current status, helping you make an informed decision about web hosting in Sri Lanka or elsewhere.

Features

Incero provided a range of hosting services, including dedicated servers and colocation. Their dedicated server plans started at $30/month, offering features like 16GB RAM, 6TB disk space, and 30TB bandwidth. Higher-tier plans, such as the 2x Gold 6128 server, cost $586/month and included 192GB RAM, 1.8TB SSD storage, and 300TB bandwidth. Colocation services were available in Dallas, New York, and Seattle, with prices starting at $69/month for 1U server space. All plans included 24/7 support and multiple payment options, such as credit and debit cards.

Incero emphasized its ownership of hardware and commitment to fast, secure networks. However, some plans were outdated, with updates last made in 2018. The lack of promotions, testimonials, and recent updates on their website further diminished their appeal. Additionally, the absence of a blog, knowledgebase, or FAQ section made it difficult for users to find self-help resources.

Despite its features, Incero’s customer support received significant criticism. Users reported unresponsive and rude behavior from the support team and CEO, with one review citing a refusal to load a custom OS despite it being advertised in their FAQ. These issues, combined with the company’s inactivity, make Incero a less reliable option for web hosting in Sri Lanka or globally.

Conclusion

Incero’s web hosting services, while feature-rich, were marred by poor customer support and outdated plans. With an average rating of 1 out of 10 and no official responses to customer complaints, the company failed to build trust among its users. Its acquisition by Hivelocity and subsequent inactivity further solidify its status as an unreliable hosting provider. For those seeking reliable web hosting in Sri Lanka, it is advisable to explore alternatives with better customer reviews and active support systems.

If you’re looking for affordable and dependable hosting solutions, consider providers with strong reputations and updated plans. Incero’s shortcomings highlight the importance of researching customer feedback and ensuring responsive support before committing to a hosting provider.