PlanetNet

Introduction

Planet Net, a web hosting company established in 1996, was once a prominent name in the hosting industry, offering services like web hosting, domain registration, and internet marketing. However, based on recent customer reviews and feedback, the company has faced significant criticism for poor customer service, lack of responsiveness, and hosting-related issues. With an average rating of 1 out of 10 from 9 reviews, Planet Net is no longer recommended by users, and its services appear to be inactive. This review provides an in-depth look at Planet Net’s offerings, customer experiences, and why it may not be a viable option for web hosting in Sri Lanka or elsewhere.

Features

Planet Net offered a range of services, including business-class hosting, LAMP hosting, web development, and internet marketing. Their infrastructure supported over 6,000 websites, with a focus on U.S.-based hosting for faster load times. The company also provided a 30-day money-back guarantee for hosting plans, though this did not apply to reseller accounts or domain registrations. Despite these features, customer reviews highlight significant issues, such as malware-infected servers, unresponsive support, and difficulties in transferring domains to other providers.

Customers reported recurring problems with malware infections, which led to websites being blocked by Google. Additionally, many users struggled to obtain authorization codes for domain transfers, leaving them effectively “hostage” to the company. The lack of timely responses to emails, phone calls, and trouble tickets further exacerbated customer dissatisfaction. These issues have led to a unanimous opposition rating from all 9 reviewers, with no positive testimonials or recommendations.

Planet Net’s decline in service quality is evident from the reviews, which span over a decade. While the company once enjoyed a reputation for reliability and customer satisfaction, its inability to address critical issues has resulted in a tarnished image. For businesses in Sri Lanka seeking reliable web hosting, Planet Net is not a recommended choice due to its inactive status and poor track record.

Conclusion

Planet Net’s history as a web hosting provider is a cautionary tale of how a once-reliable company can deteriorate over time. With no active promotions, social media presence, or updated product offerings, the company appears to have exited the hosting business. For those in Sri Lanka looking for dependable web hosting solutions, it is advisable to explore alternative providers with better customer support and service reliability.

When choosing a hosting provider, consider factors like uptime guarantees, responsive customer support, and transparent pricing. Long-tail SEO keywords such as “best web hosting in Sri Lanka,” “affordable hosting Sri Lanka,” and “reliable hosting Sri Lanka” can help you find providers that meet your needs. Avoid companies with a history of unresolved complaints and poor customer feedback, as these can lead to significant challenges for your online presence.